Conversations at the reception desk
07 September 2020 at 7:30pm BST

Laura Horton


Top tips to help dental receptionists excel


In this webinar Laura Horton aims to support the dental reception team with The new patient enquiry phone call, the patient complaint management and the difficult patient conversation.

Laura will provide you with guidance eon how to deliver a perfect new patient phone calls, one that build value into the practice and fees and supports effective conversion of the patient to the practice. Laura will support you when it comes to managing patient expectations and dealing with difficult conversations. All aspects of this webinar are designed to give the reception team confidence in their roles.

GDC outcome A C

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