Following on from Kevin Rose's talk on Chaos training (which if you missed can be viewed at https://www.dentinaltubules.com/playlists/chaos-training ), we move to discuss conversations that happen during chaos. In busy practice, where a lot is going on, written scripts are useful but not the end all and be all.
Your team has to be prepared to have the right language skills and the right value systems
This webinar will cover 2 example scenarios to show you how chaos conversations can occur
Aims and objectives