My patients come back time after time

Posted on 13 April 2016

I’ve been using the NSK Prophy-Mate neo for two years now and it’s probably one of the best things I have ever purchased for the practice. I’d seen similar air polishing systems when I was a dental nurse in Canada, and when I met Angela Glasgow, NSK’s Territory Manager for Scotland at a dental show, she arranged a 10-day ‘try before you buy’ in-practice trial for me. I’m absolutely delighted with the Prophy-Mate, so delighted in fact we have now purchased a second Prophy-Mate neo for the practice.

 The Prophy-Mate neo delivers fantastic results and has been an exceptional way to build our patient base. We use the units on over 10 patients a day, and although we only charge a relatively small additional amount per treatment for ‘sandblasting’ (as the patients like to call it!), the Prophy-Mate neo, at a cost of around £900, has very quickly paid for itself as patients come back on a regular basis for hygiene visits as they love the results.

Perfect practice builder
We are a mainly NHS practice based in a more deprived area of Glasgow, where for the vast majority of our patients, dentistry and oral hygiene is not a top priority. However, because the Prophy-Mate neo delivers great results for a relatively small amount of money, we find our patients are very motivated keep up their check-ups and hygiene visits. They really see the benefits, and once they’ve tried it, they just keep coming back.

When we first purchased the Prophy-Mate neo I found a couple of patients who had very heavy staining on their teeth and they kindly consented to me taking ‘before and after’ photos of their treatment. I then used these to show other patients the fantastic results achieved and this has been the only ‘marketing’ we’ve ever had to do. I think many of our patients have become ‘disciples of the sandblaster’ by telling family and friends about the great treatment they have received.

Beautifully designed
The word ‘sandblaster’ conjures up all kinds of strange thoughts, none of which apply to the Prophy-Mate neo! The unit is beautifully designed, lightweight and very ergonomic to use. There’s a choice of two tips - 60° and 80° - and I mostly use the 60° tip for routine cleaning.

We use NSK FLASH pearl® powder with the Prophy-Mate neo, which I find is a great combination for really effective removal of stains, plaque and calculus. FLASH pearl granules are small and spherically shaped, so they don't harm the teeth and patients seem to find the taste pleasant.

In terms of maintenance I find the Prophy-Mate neo is very easy to look after. After every patient the unit is flushed through with water and air and then it’s autoclaved, and we don't leave the powder in the chamber to get clogged up. Our original unit is now over two years old, used daily and it still works perfectly.

The support and service I have received from NSK, in particular Angela, has been amazing, she really helps us with all our needs. I recently wanted to try out a new NSK product, the Perio-Mate, and once again Angela arranged for me to test this out for 10 days in practice to see if it was right for me.

Effective cleaning for even the most sensitive teeth
The Perio-Mate was originally designed to help with implant maintenance, but we don't have many patients who can afford implants. However, it is also perfect for cleaning out deep periodontal pockets around teeth and fixed restorations. I used the Perio-Mate on several patients during the trial run and found it to be very useful as it gently and efficiently removes biofilm, even in sensitive pockets. The nozzle tip allows easy access to difficult to reach areas, and does not adversely affect neighbouring teeth and contours. The Perio-Mate’s ultrafine water spray and glycine-based Perio-Mate Powder combine to gently eradicate biofilm.

Satisfying end results
The job of a hygienist can be very demanding and physically hard work, but I have found that using the NSK Prophy-Mate neo and Perio-Mate incredibly satisfying, especially when you see the end results. My patients are happy and can see a noticeable difference in how good their teeth look after treatment, which is a really nice thing to be a part of. Even for my older patients who have been life-long smokers and believe their teeth are never going to look any better, are always more than pleasantly surprised at the results. I can’t recommend these NSK products highly enough!

Request your 10-day free trial
NSK is so confident hygienists and therapists will be delighted with the results achievable with Prophy-Mate neo and Perio-Mate that it’s offering a no-obligation 10 day ‘try before you buy’.

For more information visit or contact NSK on 0800 634 1909 or your preferred dental dealer.
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