Communication skills

In this 3 part TubulesLive, recorded in 2020, Jo Russell discusses communication skills.

Communication skills. Part 1 - Jo Russell

Aims and objectives:

Gain an understanding of communication skills, taking into consideration:

• Confidence and knowledge when dealing with successful communication
• What motivates and demotivates teams and how to influence this
• Theories of motivation and how to apply them
• Strong leadership and management and how to achieve it
• The communication chain and managing conflict
• Attitudes, values and beliefs for successful communication

Communication skills. Part 2 - Jo Russell

Aims and objectives:

Gain an understanding of communication skills, taking into consideration:

• Emotional intelligence
• Micro-expressions
• Emotional states
• Ego states: parent, adult, child

Communication skills. Part 3 - Jo Russell

Aims and objectives:

Gain an understanding of communication skills, taking into consideration:

• Communication chain, breakdowns
• Strokes
• Managing difficult people and situations
• Effective feedback, sandwich feedback technique
• The communication chain and managing conflict
• Strong leadership and management and how to achieve it
• Learning pyramid and learning styles