In this 3 part TubulesLive, recorded in 2020, Jo Russell discusses communication skills.
Communication skills. Part 1 - Jo Russell
Aims and objectives:
Gain an understanding of communication skills, taking into consideration:
- Confidence and knowledge when dealing with successful communication
- What motivates and demotivates teams and how to influence this
- Theories of motivation and how to apply them
- Strong leadership and management and how to achieve it
- The communication chain and managing conflict
- Attitudes, values and beliefs for successful communication
Communication skills. Part 2 - Jo Russell
Aims and objectives:
Gain an understanding of communication skills, taking into consideration:
- Emotional intelligence
- Micro-expressions
- Emotional states
- Ego states: parent, adult, child
Communication skills. Part 3 - Jo Russell
Aims and objectives:
Gain an understanding of communication skills, taking into consideration:
- Communication chain, breakdowns
- Strokes
- Managing difficult people and situations
- Effective feedback, sandwich feedback technique
- The communication chain and managing conflict
- Strong leadership and management and how to achieve it
- Learning pyramid and learning styles