In this 3 part TubulesLive, recorded in 2020, Jo Russell discusses communication skills.

Communication skills. Part 1 - Jo Russell

Aims and objectives:

Gain an understanding of communication skills, taking into consideration:

  • Confidence and knowledge when dealing with successful communication
  • What motivates and demotivates teams and how to influence this
  • Theories of motivation and how to apply them
  • Strong leadership and management and how to achieve it
  • The communication chain and managing conflict
  • Attitudes, values and beliefs for successful communication

Communication skills. Part 2 - Jo Russell

Aims and objectives:

Gain an understanding of communication skills, taking into consideration:

  • Emotional intelligence
  • Micro-expressions
  • Emotional states
  • Ego states: parent, adult, child

Communication skills. Part 3 - Jo Russell

Aims and objectives:

Gain an understanding of communication skills, taking into consideration:

  • Communication chain, breakdowns
  • Strokes
  • Managing difficult people and situations
  • Effective feedback, sandwich feedback technique
  • The communication chain and managing conflict
  • Strong leadership and management and how to achieve it
  • Learning pyramid and learning styles
3 videos
200 mins CPD/CE
4187 views
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