In this webinar, Laura Horton aims to support the dental reception team with 'The New Patient Enquiry Phone Call', patient complaint management and the difficult patient conversations.

Laura will provide you with guidance on how to deliver perfect new patient phone calls, that build value into the practice and fees and supports effective conversion of the patient to the practice. Laura will support you when it comes to managing patient expectations and dealing with difficult conversations. All aspects of this webinar are designed to give the reception team confidence in their roles.

GDC outcomes: A C

Aims and Objectives:

  • Handling new patients on the telephone
  • Managing expectations, complaints and difficult conversations

1 videos
60 mins CPD/CE
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