Communication skills. Part 3

Posted on 09 November 2020
Content available to premium subscribers only
60 mins CPD/CE
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Aims and objectives:

Gain an understanding of communication skills, taking into consideration:

  • Communication chain, breakdowns
  • Strokes
  • Managing difficult people and situations
  • Effective feedback, sandwich feedback technique
  • The communication chain and managing conflict
  • Strong leadership and management and how to achieve it
  • Learning pyramid and learning styles

View all videos in the series: Communication skills

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