Complaints Handling

Posted on 05 December 2015
Content available to premium subscribers only
45 mins CPD/CE
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Handling complaints has become of the key fundamentals of the CQC outcomes. Training your team on understanding the issue of complaints , what leads to these and how they can be managed is important. In this video Jo Russell visits this important topic.

Aims and Objectives

  • Consider the factors behind patients making complaints
  • Know the principles of managing and preventing complaints
  • Discuss the 8 stage NHS process to deal with complaints
  • Consider the Dental Complaints Service and its role

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