Practice CQC Scenarios. Part 2. Patient Complaint in the Waiting Room

Posted on 16 March 2017
Content available to premium subscribers only
25 mins CPD/CE

Part 2 Complaints

Aims and Objectives

Understand what entails a complaint and what the definition is.

Understand how to work with it.

Gain some hints and tips in handling complaints.

To view ‘Practice CQC Scenarios. Part 1. Vulnerable adults’ click here

To view ‘Practice CQC Scenarios. Part 3. Patient Confidentiality’, click here

To view ’Practice CQC Scenarios. Part 4. Dealing with an Inoculation Injury’, click here

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