Part 2 Complaints
Aims and Objectives
Understand what entails a complaint and what the definition is.
Understand how to work with it.
Gain some hints and tips in handling complaints.
To view ‘Practice CQC Scenarios. Part 1. Vulnerable adults’ click here
To view ‘Practice CQC Scenarios. Part 3. Patient Confidentiality’, click here
To view ’Practice CQC Scenarios. Part 4. Dealing with an Inoculation Injury’, click here
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